Commerce policy
Returns & Refunds
Questions about existing orders and future collection purchase terms.
Collection listings remain inquiry only. Existing order terms are unchanged.
Existing order questions
For return or refund questions, contact bryan@thecrystallinebeing.com and include your order number if you have already purchased. This page does not set a new return window or a final-sale rule for existing orders.
Before collection sales are enabled
Crystalline Being must decide and document whether specimen returns are accepted, the request window, required condition and packaging, responsibility for return shipping and insurance, treatment of original shipping or installation charges, inspection timing, refund method and timing, and any lawful exceptions.
One-of-one nature
Each specimen is unique. Final policy language must explain how the specimen’s condition is documented before fulfillment and how customers should promptly report shipping damage or a material discrepancy. This page does not currently create a return right or “final sale” rule.
Future specimen refund processing
The final collection policy must distinguish a refund from cancellation of an unpaid or unfulfilled order and must comply with applicable law.
Contact
Email bryan@thecrystallinebeing.com with order questions.